Training and Development

At The Hotel Folk our aim is to ‘Train and Develop you to be the best you can be’ and that promise starts with your very first day. Your first day will start at our Training and Development Centre in Thorpeness, the very heart of The Hotel Folk, our first hotel we bought back in 1996.

Meet Sophie, our Training and Development Manager. Sophie will be ready and waiting for you to make sure you are all set to go before you start in your chosen role at your Hotel; or in our Head Office.

During your induction Sophie will provide you an overview of the history of our company, our brand values, mission statement, and what makes us tick as a business.

You will be introduced to key people you need to know, understand more about all The Hotel Folk’s portfolio of hotels, and what makes each one of them unique in their own way.

You’ll have the opportunity to practice some key service skills in our mock restaurant, understand the importance of accommodation and laundry in our mock bedroom, the processes followed regarding allergens, and key guest communication training.

By the time you leave your induction at the Training and Development Centre, you will have an onboarding plan and training plan specific to your role. Your assigned ‘buddy’ and line manager will help you complete each element of your training, and once you have completed all elements, you will officially pass your probation. Congratulations!

Depending on your age and role type, this may lead to higher rates of pay, please see of benefits page for more information.

Your time at the Training and Development Centre doesn’t stop with your induction, it really is only the beginning. Throughout the year, we run multiple training courses allowing you to brush up your skills on anything you like. Whether it’s making the perfect cappuccino with Paddy and Scotts barista trainers, learning how to take a reservation on one of our systems, how to develop your people management skills, or become one of our hotel Duty Managers, or something more personal to your individual development you will be supported every step of the way. You can keep an eye on what’s coming up on our calendar of available training.

We aim is to create a positive culture for learning, to drive skills and develop careers to ensure we provide outstanding customer service, exceeding all our guests’ expectations.