Night Porter

Part time role, £11 per hour

Monday and Tuesday 10.30pm - 7.30am

The Hotel Folk have a fantastic opportunity for a Night Porter to join their friendly team at The Crown & Castle in Orford. Working two nights per week on a Monday and Tuesday between 10.30pm and 7.30am (shifts to provide holiday cover may also be required occasionally). You will join a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

Ideally, you will have previous experience of working nights and previous experience of working in hospitality. As this role involves serving drinks in the bar to resident guests outside of normal bar hours, by law, you must be at least 18 years old.

Benefits of working as a Night Porter:

• A share of the tips
• Free Golf at Thorpeness Golf Club and Hotel
• 28 days annual leave (pro rata to hours worked)
• 50% off food in all our hotel restaurants
• B&B in any of our hotels from only £50 per room, per night
• Discounted products at our Weavers' House Spa
• Family discounts on accommodation
• Hospitality Action - Employee Assistance Programme
• Simply Health – Health benefit scheme
• Company pension scheme
• Tailored company induction and continued training and development opportunities

Your key tasks as a Night Porter:

• Respond to guest and customer requests courteously and efficiently at all times.
• Answer in-coming telephone calls.
• Take accurate reservation enquiries.
• Ensure that all guests complete a registration card on arrival.
• Offer guests assistance with luggage.
• Patrol the hotel corridors at hourly intervals and the hotel exterior at least twice a night.
• Follow lock up procedure as efficiently and precisely as possible
• Complete all checklists on a daily basis and keep the daily day book/handover diary up-to-date.
• Ensure the Hotel is sparkling clean by responding quickly to spills and accidents and following the cleaning schedule and signing off on jobs
• Knowledge of the Fire procedures, and ensure that you are aware of the evacuation procedures.

About The Hotel Folk:

Founded in 1996, The Hotel Folk have grown to comprise of six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience

If you would like to apply for this role, click apply now, attach your CV and use the job role as the subject title, we look forward to hearing from you!