Night Porter


The Hotel Folk are currently looking for a part-time Night Porter to join their friendly The Swan at Lavenham Hotel & Spa.

Night Porter at The Swan at Lavenham Hotel & Spa

Hourly Rate: £10.00 Per hour + A share of the tips

The Hotel Folk have a fantastic opportunity for a part-time Night Porter to join their friendly team at The Swan at Lavenham Hotel & Spa.

We are looking for someone to work 3 nights per week, working from 11pm to 7am on a rota basis, these days can be mutually agreed to suit.

You will join a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience. Ideally, you will have previous experience of working nights and previous experience of working in hospitality. As this role involves serving drinks in the bar to resident guests outside of normal bar hours, by law, you must be at least 18 years old.

Benefits of working as a Night Porter:

  • Paid breaks
  • Share of the tips
  • Free Golf at our Thorpeness Golf Club
  • 50% off Treatments & Products at our Weavers' House Spa
  • 50% off in all our Restaurants
  • Free meals when on duty
  • B&B in any of our hotels for only £35prpn
  • Employee Assistance Programme
  • Simply Health – health benefit scheme
  • EdenRed – employee rewards scheme
  • Free car parking
  • Competitive salary
  • 28 days annual leave increasing with service
  • Company pension scheme
  • Training & Developments Opportunities

Your key tasks as a Night Porter:

  • Respond to guest and customer requests courteously and efficiently at all times
  • Answer in-coming telephone calls
  • Take accurate reservation enquiries
  • Ensure that all guests complete a registration card on arrival
  • Offer guests assistance with luggage
  • Patrol the hotel corridors at hourly intervals and the hotel exterior at least twice a night
  • Follow lock up procedure as efficiently and precisely as possible
  • Complete all checklists on a daily basis and keep the daily day book/handover diary up-to-date
  • Ensure the Hotel is sparkling clean by responding quickly to spills and accidents and following the cleaning schedule and signing off on jobs
  • Knowledge of the Fire procedures, and ensure that you are aware of the evacuation procedures
  • To wear a uniform
  • To be able to work flexibly – working shifts, weekends and bank holidays

About the Hotel Folk:

Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

Please note that we will not be able to process your application unless you have the right to work in the UK.

If you would like to apply for this role, click apply now, attach your CV and use the job role as the subject title, we look forward to hearing from you!

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