Receptionist vacancy available at The Crown and Castle, Orford

The Crown and Castle,
Market Hill,
Orford,
Suffolk
IP12 2LJ

Hours: Full time

Pay: up to £12.21 per hour

The Hotel Folk have a fantastic opportunity for a full time Receptionist to join their friendly team at The Crown & Castle, Orford. You will provide all guests and potential guests with friendly, efficient customer service at all times so that they receive a positive impression of the company. You will carry out all reception procedures accurately and efficiently and will also support Food and Beverage and Housekeeping, as and when required. You will be required to work on a rota basis with a mixture of early, late and weekend shifts.

Main Responsibilities:

Customer Focus:

  • Respond to guest and customer requests courteously and efficiently at all times.

  • Answer in-coming telephone calls within four rings.

  • Take accurate reservation enquiries.

  • Ensure that the reception area/lounge is kept clean, tidy and free from rubbish/clutter at all times.

  • Be aware of all arrivals/departures, functions, special events and special requests.

  • Respond to any special requests accurately and efficiently.

  • Communicate with the Housekeeping team and special requests for bedrooms and changes to checkout/check in numbers.

  • Ensure that information relating to special requests or requirements is immediately passed on to other relevant departments.

  • Know all the products on offer within the hotel and group.

  • Keep product knowledge up-to-date, know the daily specials, menus on offer and promotions at the hotel.

  • Assist the Food & Beverage Department when required to ensure all our guests get a Blow Your Socks Off Experience.

Administration:

  • Carry out all tasks and procedures in accordance with the procedures manual.

  • Provide a daily list of all residents, arrivals and departures for housekeeping, ensure that any relevant additional information is included.

  • Handle cash accurately. Record any transactions and expenditure accurately.

  • Ensure that all guests complete a registration card on arrival.

  • Ensure that all requests for wake-up calls and newspapers are met and that charges are recorded.

  • Record information on manual and computerised systems so that they are always up-to-date and accurate.

  • Respond to all in-coming correspondence, requests for information and telephone enquiries are either responded to immediately or within 24 hours

  • Keep the daily day book/handover diary up-to-date.

  • Produce menu’s, letters and reports as requested.

Benefits of working as a Receptionist:

  • A share of the tips

  • Free Golf at our Thorpeness Golf Club

  • 28 days annual leave

  • 50% off food in all our hotel restaurants

  • B&B in any of our hotels for only £50prpn

  • 50% off treatments & products at our Weavers' House Spa

  • Hospitality Action - Employee Assistance Programme, Retail Discounts

  • Company pension scheme

  • Training & Developments Opportunities

For the Food and Beverage and Housekeeping part of the role full training will be provided.

About The Hotel Folk:

The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

Please note that we will not be able to process your application unless you have the right to live and work in the UK.

If you think you would be well suited to this role, please email your CV to [email protected] and include the job role that you are applying for in the subject box.