Reception Duty Manager vacancy at The Crown and Castle, Orford, Suffolk

The Hotel Folk are seeking a dedicated and experienced Reception Duty Manager to oversee daily operations within The Crown and Castle Hotel. The successful candidate will ensure exceptional guest experiences, supervise staff, and uphold the highest standards of service. This role requires strong leadership skills, excellent communication abilities, and a comprehensive understanding of hotel and guest services. The Reception Duty Manager will play a key role in maintaining operations efficiency, promptly resolving guest issues, and supporting the overall success of daily service.

Main Responsibilities:

• Liaise with General Manager for all queries and complaints in an efficient and concise manner.

• Oversee and support all FOH areas including the restaurant on a Duty Manager basis.

• Effectively build and maintain professional relations with both internal and external contacts

• Ensure end of day reports and morning checklists are completed on a daily basis.

• Maintain accuracy and efficiency with all room and table bookings.

• To ensure the bank reconciliation is maintained accurately on a weekly basis.

• To complete all administration relevant to the efficient running of Reception.

• Assist in the recruitment, training and induction for all new employees in your department on their first day.

• Provide health and safety information to all new starters

• Develop plans to continually improve the operation of the reception area, both people and systems.

• Carry out performance appraisals, probationary reviews for all team.

• To make sure you maximise security in all areas under your control.

• To ensure that all receptionists are smartly dressed at all times.

Skills

• Minimum 2 years’ recent experience in front of house/reception management role, ideally in a hotel environment.

• Previous experience working in a 2AA rosette establishment would be an advantage.

• Guestline platform background – minimum 1 years experience

• Previous restaurant experience

• Excellent customer service skills and telephone manner

• Clear communication skills – verbal and written

• Working knowledge of computers (excel, word and outlook)

• A high level of accuracy and attention to detail in all aspects of work.

• Excellent organisational skills

• A “can-do” attitude

This role is an excellent opportunity for a motivated hospitality experts to contribute to a dynamic team while advancing their career.

Benefits:

• Paid breaks

• A share of the tips

• Free Golf at Thorpeness Golf Club and Hotel

• 50% off food in all our hotel restaurants

• B&B in any of our hotels from only £50 per room, per night

• Discounted products at our Weavers' House Spa

• Family discounts on accommodation

• Hospitality Action - Employee Assistance Programme and Retail Discounts

• Company pension scheme

• Tailored company induction and continued training and development opportunities

About The Hotel Folk:

Founded in 1996, The Hotel Folk have grown to comprise of six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience

You must be eligible to live and work in the UK to apply for this role as we cannot offer sponsorship.