Responsible for answering calls for all six hotels and directing them appropriately, you will also maximise reservations revenue, convert guest enquiries and deliver exceptional customer service to all our guests making reservations within The Hotel Folk.

The successful candidate must have a minimum of grade C GCSE (or equivalent) in Maths and English Language and have a minimum of 2 years’ previous experience both in sales as well as roles where customer service is a key focus, ideally in hotels.

You will be IT literate with excellent MS excel and word skills.
You will also ideally have previous experience of using Guestline or a similar hotel system.

You must be able to demonstrate highly developed interpersonal and sales skills and have an excellent telephone manner. The ability and knowledge to follow robust business processes as well as excellent organisational skills are key, as is the capacity to remain calm under pressure and use initiative when appropriate.

Finally, you must possess excellent listening skills and the ability to develop good relationships with guests, third parties and other hotel teams.

The role requires working 3 out of 4 weekends over 16 hours per week with some weekday and holiday cover.

Opening hours will be 8:30am - 9pm weekdays and 8:30am 7pm on weekends on a rota basis .

For further info or if you would like an informal chat about the
opportunity, please contact Alice Iles on alice.iles@thehotelfolk.co.uk

To apply please send your CV and covering letter to careers@thehotelfolk.co.uk by Friday 21st February 2025

About The Hotel Folk:

Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

Benefits of Working for The Hotel Folk:

• Free Golf at Thorpeness Golf Club and Hotel
• 28 days annual leave pro rata
• 50% off food in all our hotel restaurants
• B&B in any of our hotels from only £50 per room, per night
• Discounted products at our Weavers' House Spa
• Hospitality Action - Employee Assistance Programme
• Company pension scheme
• Tailored company induction and continued training and development opportunities

If you think you will be a good fit for this opportunity, please send your CV via email to HRadmin@thehotelfolk.co.uk