Responsibilities

• Service reservation enquiries for room reservations, restaurant reservation and group enquiries.
• Answer incoming calls with the correct greeting and within the time required according to service standards.
• Convert reservations enquiries to sales, meeting agreed sales targets.
• Undertake the progress towards budgeted and actual revenues and the strategy for achieving targeted revenues.
• To consistently achieve all revenue targets through whatever process defined by the CRO team leader and Revenue Manager.
• Prepare confirmation advice and promptly process any cancellations and modifications.
• Develop an in depth understanding and knowledge of the rooms in each property, their key selling points and the layout in each property.
• Develop an in depth understanding of the food and beverage service offering and experience in each property.
• Understand and be capable of communicating to a potential guest the full terms of business of each hotel, all restaurant services, hotel packages rate plans, rates, and benefits, and the hotel's policy on guaranteed reservations, cancellations, deposit requirements, advance purchase requirements and no-shows.
• Carry out no-show and late cancellation charging policies.
• To work to the schedule as defined by the team leader and work within the time limits of all breaks and lunch breaks.
• Respond to all guest reviews as directed by the marketing and management teams in a timely fashion across all platforms.

About The Hotel Folk:

Founded in 1996, The Hotel Folk have grown to comprise six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

Benefits of Working for The Hotel Folk:

• A share of the tips
• Free Golf at Thorpeness Golf Club and Hotel
• 28 days annual leave pro rata
• 50% off food in all our hotel restaurants
• B&B in any of our hotels from only £50 per room, per night
• Discounted products at our Weavers' House Spa
• Hospitality Action - Employee Assistance Programme
• Simply Health – Health benefit scheme
• Company pension scheme
• Tailored company induction and continued training and development opportunities

If you think you will be a good fit for this opportunity, please send your CV via email to HRadmin@thehotelfolk.co.uk