Food and Beverage Manager vacancy at Thorpeness Golf Club & Hotel

Thorpeness Golf Club & Hotel
Lakeside Avenue
Thorpeness
Leiston
IP16 4NH

Thorpeness Golf Club and Hotel are looking for an experienced and professional Food and Beverage Manager to join their team.

Full time role | Salary: £28,000 to £30,000 per year - dependant on experience

The successful candidate will have a minimum of 3 years' previous strong Food and Beverage management experience, ideally in a hotel/restaurant environment. This is a diverse management role focused primarily on Food and Beverage and events for Thorpeness Golf Club and Hotel, and supporting Thorpeness Country Club,  The Hotel Folk's wedding and event venue.

 

Thorpeness is a multifaceted business with further potential to be unlocked in terms of revenue streams; efficiency; attracting new customers; and the utilisation of existing facilities. This role will provide additional strength to the Management Team to ensure the day-to-day operation remains at a high standard, whilst allowing projects and improvements to be formulated, successfully implemented, and regularly reviewed.

 

This is a hands-on role, and you will endeavour to deliver great hospitality, and support its Folk in The Hotel Folk Way, by embracing our Company Values.

 

 

Main Responsibilities:

 

Operational:

  • Deliver great hospitality ensuring the bar and restaurant are supported and that standards are being adhered to.
  • Take a hands-on approach; leading by example to “Make it Happen”
  • Be “Dedicated to the Detail” and encourage the same from all Folk within the business.
  • Work with other departments to ensure synergy across the business and great communication.
  • Suggest ways we can do things better and highlight any areas of concern.
  • To work with the General Manager and Head Chef to ensure sales targets are met with the aim to always exceed them; and that Food, Liquor and Wage margins are controlled.

 

Thorpeness Golf Club & Hotel Events:

  • Work with the General Manager and the Head Chef to retain and improve the good reputation of the F&B offering for Golf Members and golfing visitors.
  • Build good relationships with the Golf Membership and its Committee members to ensure their needs are satisfied in a way which is mutually beneficial to the business objectives.
  • Work with the General Manager and the Head Chef to ensure that service styles and food offerings are adaptable and appealing to non-golfers to enable a more diverse customer base.
  • To work with the General Manager to ensure that the different areas of the business have their own brand identity and customer experience, this includes Ogilvie’s Restaurant, Braid’s Bar and The Meare Garden.
  • Deliver a high-level guest experience through a positive customer focused attitude, from the point of enquiry.
  • Work with the Thorpeness Country Club Events Manager to ensure all required collateral and promotional materials are appropriate to sell the Events facilities and increase awareness across the two venues.
  • Work with the marketing team to provide content and support social media activity and campaigns.
  • Work closely with the Thorpeness Country Club Events Manager to ensure enquiries, and relevant information is communicated between the two venues and enable a seamless hand over where appropriate.
  • Work with the General Manager & TCC Events Manager to develop up-selling strategies to ensure the sales and profit potential is maximised.
  • Ensure that all event/function quotations and confirmations are accurately costed and all appropriate detail included.
  • Support the General Manager to ensure all H&S regulations have been adhered to and that suppliers and contractors follow the correct policies and procedures.
  • To ensure the appropriate licences have been obtained for any functions and events and that they are adhered to.
  • Ensure that accurate and timely Function Sheets are produced and distributed, and that any last minute changes are clearly communicated to the Head Chef and appropriate Managers.
  • Organise regular F&B Operational Meetings and/or ensure that all relevant details and points for consideration are provided for the meeting.
  • Ensure client expectations are met, and that the competence of the team is considered in the planning and delivery.
  • Lead by example and encourage a positive team work ethic, across both venues…. “Team Thorpeness”.

 

Thorpeness Country Club Events:

  • Support the Thorpeness Country Club Events Manager in the delivery of the Event as appropriate.
  • Stand in for the Thorpeness Country Club Event Manager as appropriate for client meetings
  • Assist in the training of F&B Folk to ensure they are competent to deliver the styles of service required.
  • Support the Thorpeness Country Club Events Manager in ensuring all Health & Safety requirements have been met and that the Country Club adheres to the appropriate licencing laws, working with the General Manager as appropriate.

 

Training:

  • Train and develop the Thorpeness F&B / Events team; to ensure they are competent to deliver the styles and standards of service required across the two venues.
  • Liaise with the groups Training & Development Manager and use the resources available.
  • Regularly review the guest feedback and take the appropriate remedial action through training.

 

Key work relationships:

  • General Manager
  • Thorpeness County Club Events Manager
  • Food and Beverage Duty Manager
  • Wedding & Events Coordinator
  • Reception Team
  • Head Chef
  • Front of House Manager
  • Health & Safety Administrator, The Hotel Folk
  • Training & Development Manager, The Hotel Folk

 

Key Performance Measures:

  • Food & Liquor Revenue vs Budget
  • Food & Liquor GP to Budget
  • Accurate Stocktakes
  • Guest Revu Scores
  • Folk Retention
  • Folk Training - Completion of Mandatory Training Modules
  • Health and Safety audits pertaining to Food and Beverage (not Kitchen)

 

The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description however, commensurate with and in the spirit of the post.

 You must be eligible to live and work in the UK to apply for this role.

If you think you might be well suited to this role and would like to apply, please send your CV to our HR team by emailing [email protected]