Front of House Manager/Rooms Division Manager at The Swan at Lavenham Hotel and Spa

We are seeking an experienced and enthusiastic Rooms Division Manager to lead the operations within The Swan at Lavenham Hotel and Spa.

The ideal candidate will possess strong leadership skills and a proven track record in supervising teams. This role offers an exciting opportunity to lead diverse teams including overall responsibility for Housekeeping, Maintenance, Reception, Events and Night Management. Candidates with degree in hospitality management are highly desirable. A passion for hospitality and exceptional organisational skills are essential to succeed in this role.

Main Areas of Responsibility:

• Oversee the daily operations of all aspects of housekeeping, reception, maintenance, events and night management to ensure seamless and efficient service delivery.

• Implement efficient operational procedures, workflows, and systems to optimise productivity, minimise wait times, and enhance the overall guest experience.

• Maintain a relentless focus on guest satisfaction by implementing and monitoring service standards, handling guest feedback and complaints effectively, and consistently exceeding guest needs and preferences.

• Provide leadership, guidance, and support to all staff under Rooms Division remit including recruitment, training and performance management such that it fosters a positive and collaborative work environment to inspire our folk to deliver our signature blow-your-socks off-hospitality-experience to our guests each and every time.

• Manage departmental budgets effectively, including revenue forecasting, expense control, timely and cost-effective resource allocation and use of IT systems to achieve financial targets and maximise profitability.

• Communicate effectively with other departments outside scope of remit (such as Spa, Kitchen and F&B) to ensure a seamless guest experience across all areas of the hotel’s functionality.

• Work closely with Marketing, Revenue Management and Hotel GM to understand and take full advantage of opportunities to build the business.

• Ensure compliance with AA four-red-star standards, quality assurance guidelines, and regulatory requirements to maintain the highest level of service quality, cleanliness, and safety in guest rooms and public areas.

• Live our Hotel Folk Values

• Adopt a flexible approach to working shifts, weekends and bank holidays.

• Undertake Duty Management

Essential Requirements:

• Minimum 5 years’ recent experience in similar role to have included management of Housekeeping, Maintenance, Reception, Events and Night Management.

• Minimum 3 years’ recent experience 4 red star/5 star hotel environment or equivalent.

• Previous recent experience in an establishment with spa facilities including pool.

• Excellent presentation and organisation skills.

• Excellent people management skills

• Good command of the English language.

Benefits of Working as a Rooms Division Manager:

• A share of the tips

• Free Golf at our Thorpeness Golf Club

• 28 days annual leave

• Free parking

• 50% off food in all our hotel restaurants

• B&B in any of our hotels from only £50prpn

• Discounted products at our Weavers' House Spa

• Hospitality Action - Employee Assistance Programme, Retail Discounts

• Company pension scheme

• Training & Developments Opportunities

About The Hotel Folk:

The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

You must be eligible to live and work in the UK to apply for this role as we cannot offer sponsorship