Receptionist vacancy at The Swan at Lavenham, Suffolk

The Swan at Lavenham, High Street, Lavenham, Suffolk. CO10 9QA

The Swan at Lavenham are looking for a friendly, enthusiastic person to join their reception team!

Full time position | Hourly pay of up to £10.72ph

Overall Job Purpose

To provide all guests and potential guests with friendly, efficient customer service at all times so that they receive a positive first impression of the company. To carry out all reception procedures accurately and efficiently with attention to detail. To be proactive in providing basic support to the food and beverage team to ensure a seamless service and high quality guest experience at all times.

Main Responsibilities

Customer Focus:

  • Greet guests and respond to customer requests courteously and efficiently at all times.
  • Answer in-coming telephone calls within four rings.
  • Take accurate reservation enquiries.
  • Ensure that the reception area/lounge is kept clean, tidy and free from rubbish/clutter at all times.
  • To be aware of all arriving guests and departing guests, of upcoming functions, special events and any special requests.
  • Respond to any special requests accurately and efficiently.
  • Communicate with the Housekeeping team to ensure any special requests/requirements for bedrooms and changes to checkout/check in numbers are circulated.
  • Ensure that information relating to special requests or requirements is immediately passed on to other relevant departments.
  • Obtain up to date knowledge of all the products and promotions on offer within the hotel and Hotel Folk group.
  • Assist the Food and Beverage Department when required to ensure all our guests receive a Blow Your Socks Off hospitality experience.

Administration:

  • Carry out all tasks and procedures in accordance with the procedures manual.
  • Provide a daily list of all residents, arrivals and departures for housekeeping, ensure that any relevant additional information is included.
  • Handle cash accurately. Record any transactions and expenditure accurately.
  • Ensure that all guests complete a registration card on arrival.
  • Ensure that all requests for wake-up calls and newspapers are met and that charges are recorded.
  • Record information on manual and computerised systems so that they are always up-to-date and accurate.
  • Respond to all in-coming correspondence, requests for information and telephone enquiries are either responded to immediately or within 24 hours.
  • Keep the daily book/handover diary up-to-date.
  • Produce menus, letters and reports as requested.

Key Performance Measures:

  • Accuracy of cash reconciliations and data input.
  • Guest comments/feedback.

Special Requirements:

  • You will be required to wear a uniform.
  • Be able to work flexibly, including working shifts, weekends and bank holidays.
  • Be willing to cover in other hotels within the group when required.

 

The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with and in the spirit of the post.

If you think you might be well suited to this role and would like to apply, please send your CV to our HR team by emailing [email protected]