We currently have a fantastic opportunity for a Porter / Concierge to work at The Swan at Lavenham Hotel and Spa supporting reception and the lounge area.
The Swan at Lavenham Hotel and Spa,
High Street,
Lavenham,
Suffolk CO10 9QA
Salary - Up to £11.44 per hour
The Hotel Folk are looking for a Porter / Concierge to join their friendly team at The Swan at Lavenham Hotel & Spa. As a Porter / Concierge you will be responsible for providing personal services for visitors, residents. This post will be supporting over weekends on a Friday and Saturday.
Your key tasks as a Porter / Concierge
- Offering a warm and professional welcome to visitors.
- Overseeing deliveries and signing for packages when required
- Building a network of local contacts to ensure high-quality recommendations
- Acting as a first point of contact for queries and complaints
- Dealing with lost property and locating missing items
- Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained
Benefits working for The Hotel Folk:
· A share of the tips
· Free Golf at our Thorpeness Golf Club
· 28 days annual leave that increases with service up to 33 days p.a. (pro rata for hours worked)
· 50% off food in all our hotel restaurants
· B&B in any of our hotels from only £50prpn
· 50% off treatments & products at our Weavers' House Spa
· Hospitality Action - Employee Assistance Programme
· Company pension scheme
· Training & Developments Opportunities
About The Hotel Folk:
The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.