Food and Beverage Assistant vacancy at The Swan at Lavenham, Suffolk
The Swan at Lavenham, High Street, Lavenham, Suffolk. CO10 9QA
The Swan at Lavenham are looking for an enthusiastic Food and Beverage Assistant to join their current team.
This is a full time role.
Hourly pay: National Minimum Wage
Overall Job Purpose
To provide courteous, efficient and knowledgeable service to guests, to ensure that presentation and cleaning standards are achieved and maintained.
Main Responsibilities
Customer Focus:
- Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.
- Ensure knowledge of products, daily specials, seasonal and local dishes is kept up-to-date.
- Be aware of who is waiting to be served and ensure that people are served in turn and that they are not kept waiting.
Key Tasks:
- Keep up-to-date knowledge about the content of each menu option to be able to inform customers correctly and accurately.
- Keep up-to-date knowledge on which beverage options are currently available.
- Serve beverages correctly ie: the correct beverage in the correct glass, proper presentation, mixers.
- Be able to take orders accurately and efficiently.
- Offer customers appropriate accompaniments.
- Ensure the restaurant and bar areas are kept clean and tidy at all times.
- Ensure crockery, glassware and silverware is cleaned and polished.
- Ensure that restaurant tables are laid up correctly.
- Ensure condiments are replenished when necessary.
- Replace dirty table linen.
- Carry out room, terrace and lounge service as required.
- Clearing of any spillages as soon as soon as they occur.
- Front and face bar stocks and glassware.
- Stock rotation.
- Carry out all procedures in accordance with company standards and the procedures manuals.
- Adhere to all health and safety and fire prevention procedures.
- Report any stock shortages, customer requests/special needs and suggestions to the manager.
Key Performance Measures:
- Guest comments/feedback.
- Accuracy of orders.
- Efficiency of service.
Special Requirements:
- You will be required to wear a uniform.
- Be able to work flexibly – working shifts, weekends and bank holidays.
- Be willing to cover in other hotels within the group when neccessary.
The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with the post.
If you think you might be well suited to this role and would like to apply, please send your CV to our HR team by emailing careers@thehotelfolk.co.uk