Hotel Receptionist/Food and Beverage Assistant at The Brudenell Hotel in Aldeburgh

The Hotel Folk have a fantastic opportunity for enthusiastic Front of House staff to join our friendly team at The Brudenell Hotel, Aldeburgh. This role combines Receptionist and Food and Beverage Assistant duties.

Our hotel has a wide variety of shifts on offer, including weekends.

As a Receptionist, you will be the centre of the hotel, first impression and last impression our guests have of our hotel and team. Offering knowledge of local area to our guests, explaining our latest offers to guests and booking guests into the restaurant and hotel rooms.

Key Tasks required from our new Receptionist:

• To provide outstanding customer service at all times to each and every guest.

• To support with general administration tasks and restaurant bookings for the hotel.

• To respond to guest and customer requests courteously and efficiently at all times.

• Good telephone manner, answering any enquires and taking bookings

• To be aware of all arrivals/departures, functions, special events and special requests.

As a Food & Beverage Assistant you will provide courteous, efficient and knowledgeable service to our guests and ensure that presentation and cleaning standards are achieved and maintained in our Restaurant and Bar areas.

Key tasks include:

• Having a keen attention to ensuring customer satisfaction in our restaurant and outside dining areas

• Being knowledgeable in the content of each menu

• Being able to take orders accurately in a friendly and confident manner

• Know how to serve drinks correctly i.e. the right glass, presentation, mixers

• Use the till accurately to record all transactions, ensure that all orders are paid for and accounted for

• Keep the bar and restaurant areas clean and tidy at all times

Our Front of House folk are an integral part of everything we do. They’re one of the main reasons our customers love our Hotel and Restaurant. If you feel you would be a perfect fit for our team, please get in touch. We look forward to speaking with you soon.

Please note you must be eligible to live and work in the UK to apply for this role as we cannot offer sponsorship.

Benefits of working for The Hotel Folk include:

• A share of the tips

• Free Golf at Thorpeness Golf Club and Hotel

• 28 days annual leave

• 50% off food in all our hotel restaurants

• B&B in any of our hotels starting from only £50 per room, per night

• Discounted products at our Weavers' House Spa

• Hospitality Action - Employee Assistance Programme

• Company pension scheme

• Tailored company induction and continued training and development opportunities

About The Hotel Folk:

The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

If you would like to apply for this role, please email your CV to [email protected] and include the job role that you are applying for in the subject box.