The Swan at Lavenham Hotel & Spa

The Hotel Folk are looking for a Receptionist to join their friendly team in Lavenham.

Receptionist at The Swan at Lavenham Hotel & Spa
Full-time, Permanent
Salary: £18,000 p/a

Vacancy for: Receptionist

The Hotel Folk currently have a fantastic opportunity for a motivated and dependable full-time Receptionist to join their friendly team based at The Swan at Lavenham Hotel and Spa.

Overall Job Purpose:

To provide all guests and potential guests with friendly, efficient customer service at all times so that they receive a positive impression of the company. Carry out all reception procedures accurately and efficiently department.

Main Responsibilities:

Customer Focus:

  • Respond to guest and customer requests courteously and efficiently at all times.
  • Answer in-coming telephone calls within 4 rings.
  • Take accurate reservation enquiries.
  • Ensure that the reception area is kept clean, tidy and free from rubbish/clutter at all times.
  • Be aware of all arrivals/departures, functions, special events and special requests.
  • Respond to any special requests accurately and efficiently.
  • Ensure that information relating to special requests or requirements is immediately passed on to other relevant departments.
  • Know all the products on offer within the hotel and group.


  • Carry out all tasks and procedures in accordance with the procedures manual.
  • Provide a daily list of all residents, arrivals and departures for housekeeping, ensure that any relevant additional information is included.
  • Handle cash accurately. Record any transactions and expenditure accurately.
  • Ensure that all guests complete a registration card on arrival.
  • Ensure that all requests for wake up calls and newspapers are met and that charges are recorded.
  • Record information on manual and computerised systems so that they are always up-to-date and accurate.
  • Respond to all in-coming correspondence, requests for information and telephone enquiries are either responded to immediately or within 24 hours
  • Keep the daily day book/handover diary up-to-date.
  • Produce menu’s, letters and reports as requested.

Key Performance Measures:

  • Accuracy of cash reconciliations and data in-put.
  • Guest comments/feedback.

Special Requirements:

  • Wear a uniform
  • Be able to work flexibly – working shifts, weekends and bank holidays
  • Be willing to cover in other hotels within the group

Benefits of Working for The Hotel Folk:

  • Free Golf at our Thorpeness Golf Club
  • 50% off Treatments & Products at our Weavers' House Spa
  • 50% off in all our Restaurants
  • Free meals when on duty
  • B&B in any of our hotels for only £35prpn
  • Employee Assistance Programme
  • Simply Health – health benefit scheme
  • EdenRed – employee rewards scheme
  • Free car parking
  • Competitive salary
  • 28 days annual leave increasing with service
  • Company pension scheme
  • Training & Developments Opportunities