The Hotel Folk are looking for a Receptionist to join their friendly team based at The Swan at Lavenham Hotel & Spa

Receptionist at The Swan at Lavenham Hotel & Spa
Hourly rate: up to £8.91 per hour

Vacancy for: Receptionist (full-time)

The Hotel Folk are currently looking for a Receptionist to join their friendly team based at The Swan at Lavenham Hotel & Spa. This is a full-time position working 40 hours per week, 5 days out of 7, on a rota basis. Early shifts are from 6:45am until 3:15pm and late shifts are from 2:45pm until 11:15pm.

Benefits of working as a Receptionist:

We pay the NMW for your age, therefore up to £8.91 phr. (Plus a share of the tips).

  • Tips on top of hourly rate
  • Free meals when on duty
  • Training & Development Opportunities
  • Up to 50% off dining within our hotels, restaurants and bars
  • Free Golf at our Thorpeness Golf Club
  • 50% off Treatments & Products at our Weavers' House Spa
  • Exceptional rates should you or your family wish to stay in our properties
  • EdenRed – employee rewards scheme
  • Simply Health – health benefit and cashback scheme
  • Employee Assistance Programme
  • Company pension scheme
  • 28 days annual leave pro rata (which increases with service to upto 33 days)

Your key tasks as a Receptionist:

  • To provide all guests and potential guests with friendly, efficient customer service at all times so that they receive a positive impression of the company.
  • To support with general administration tasks and restaurant bookings for the hotel
  • To Respond to guest and customer requests courteously and efficiently at all times.
  • To take accurate reservation enquiries.
  • To be aware of all arrivals/departures, functions, special events and special requests.
  • To handle cash accurately. Record any transactions and expenditure accurately.
  • To record information on manual and computerised systems so that they are always up-to-date and accurate.
  • Have excellent people skills and be prepared to help in the Restaurants when needed.

About The Hotel Folk:

The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

COVID-19 considerations:
Please see this link to see the changes we have implemented to keep our guests and employees safe. 

Please note that we will not be able to process your application unless you have Right to Work in the UK.

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