Night Porter

Thorpeness

The Hotel Folk are currently looking for a Night Porter to join their team at Thorpeness Golf Club & Hotel

Night Porter at Thorpeness Golf Club & Hotel
Thorpeness
Salary: £9.25 per hour

Vacancy for: Night Porter

The Hotel Folk have a fantastic opportunity for a Night Porter to join their friendly team at Thorpeness Golf Club & Hotel. This role is part-time at Thorpeness Golf Club & Hotel but could also be full-time to include working at The Brudenell, Aldeburgh.  You will join a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience. Ideally, you will have previous experience of working nights and previous experience of working in hospitality. As this role involves serving drinks in the bar to resident guests outside of normal bar hours, by law, you must be at least 18 years old.

Benefits of working as a Night Porter:

  • ​Discretionary Service Bonus 
  • ​Paid Overtime for Salaried Folk
  • Paid breaks
  • Share of the tips
  • Free Golf at our Thorpeness Golf Club
  • 50% off Treatments & Products at our Weavers' House Spa
  • 50% off in all our Restaurants
  • Free meals when on duty
  • B&B in any of our hotels for only £35prpn
  • Employee Assistance Programme
  • Simply Health – health benefit scheme
  • EdenRed – employee rewards scheme
  • Free car parking
  • Competitive salary
  • 28 days annual leave increasing with service
  • Company pension scheme
  • Training & Developments Opportunities

We are currently offering the following benefits:

Discretionary Service Bonus:

For every £1 you earn in tips we will match the amount £1 for £1 to create the Discretionary Service Bonus Fund. This Service Bonus is then divided equally across our Folk in addition to your hourly wage and hotel tips. The Service Bonus can be worth up to an extra 70p per hour in peak season, all for delivering great hospitality. Terms and Conditions apply, available 17th May - 30th September 2021

Paid Overtime for Salaried Folk:

If you work on a salaried contract, typically 40 hours per week, for any hours worked 45 or above you will be paid overtime at your equivalent hourly rate. Terms and Conditions apply, available 17th May - 30th September 2021

Your key tasks as a Night Porter:

  • Respond to guest and customer requests courteously and efficiently at all times.
  • Answer in-coming telephone calls.
  • Take accurate reservation enquiries.
  • Ensure that all guests complete a registration card on arrival.
  • Offer guests assistance with luggage.
  • Patrol the hotel corridors at hourly intervals and the hotel exterior at least twice a night.
  • Follow lock up procedure as efficiently and precisely as possible.
  • Complete all checklists on a daily basis and keep the daily day book/handover diary up-to-date.
  • Ensure the Hotel is sparkling clean by responding quickly to spills and accidents and following the cleaning schedule and signing off on jobs.
  • Knowledge of the Fire procedures, and ensure that you are aware of the evacuation procedures.
  • To wear a uniform.
  • To be able to work flexibly – working shifts, weekends and bank holidays.
  • Ideally cover working at both hotels.

About The Hotel Folk:

The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

COVID-19 considerations:
Please open this link to see all we are doing to keep our employees and customer safe https://www.thorpeness.co.uk/info/covid-19/

Please note that we will not be able to process your application unless you have Right to Work in the UK.

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