Front of House Team Member, Woodbridge

The Crown at Woodbridge

The Hotel Folk are looking to employ dependable Front of House Team Members to join their friendly team at The Crown at Woodbridge.

Front of House Team Member at The Crown at Woodbridge

Woodbridge
Part-time
Salary: £8.21 p/h

Vacancy for: Front of House Team Member

The Hotel Folk have a fantastic opportunity for a bubbly and friendly Front of House Team Member to join their team at The Crown at Woodbridge.

Overall Job Purpose:

To provide courteous, efficient and knowledgeable service at all times. To ensure that presentation and cleaning standards are achieved and maintained.

Main Responsibilities:

Customer Focus:

  • Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.
  • Keep product knowledge up-to-date, know the daily specials, seasonal and local dishes.
  • Know who is waiting to be served and ensure that people are served in turn and that they are not kept waiting.

Key Tasks:

  • Be able to tell customers about the content of each menu choice.
  • Know which drinks are available
  • Know how to serve drinks correctly ie: the right glass, presentation, mixers.
  • Take orders accurately
  • Offer customers accompaniments
  • Keep the restaurant and bar areas clean and tidy at all times
  • Clean and polish crockery, glassware and silverware.
  • Ensure that restaurant tables are laid out correctly
  • Replenish condiments.
  • Replace dirty table linen
  • Carry out room, terrace and lounge service as required.
  • Clear away any spillages as soon as they occur.
  • Front and face bar stocks and glassware.
  • Stock rotation
  • Carry out all procedures in accordance with company standards and the procedures manuals.
  • Adhere to all health and safety and fire prevention procedures.
  • Report any stock shortages, customer requests/special needs and suggestions to the manager.

Key Performance Measures:

  • Guest comments/feedback
  • Accuracy of orders
  • Efficiency of service

Special Requirements:

  • Wear a uniform
  • Be able to work flexibly – working shifts, weekends and bank holidays
  • Be willing to cover in other hotels within the group

Benefits of Working for The Hotel Folk:

  • Free Golf at our Thorpeness Golf Club
  • 50% off Treatments & Products at our Weavers' House Spa
  • 50% off in all our Restaurants
  • Free meals when on duty
  • B&B in any of our hotels for only £35prpn
  • Employee Assistance Programme
  • Simply Health – health benefit scheme
  • EdenRed – employee rewards scheme
  • Free car parking
  • Competitive salary
  • 28 days annual leave increasing with service
  • Company pension scheme
  • Training & Developments Opportunities

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